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OVERVIEW:
This workshop guarantees that the frontline associates – new old – performs the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience and in turn guarantees repeat business, loyalty and referrals which ultimately increases sales and profits for the business.
The Workshop provides essential training on customer service that will get your frontline associates up to speed and ready in a very short time. It provides participants both with the “why” and “how to” of great customer service and experience.
WORKSHOP OBJECTIVES:
At the end of this workshop. participants will:
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