Provide Your Team with Practical Techniques & Skills for Engaging with Customers, Add Value to Customer Relationships, Exceed Expectations & Maximize Opportunities

WORKSHOP FEE: N49,950 Per Participantn (10% off for RAN & NACC members) (Note: Fee covers facilitation, tea break & lunch and cerrificate only)

DATE: MARCH 12, 2019	TIME: 9:00AM – 5:00PM	VENUE: Bervidson Training Center 3B Hakeem Dickson Road, Lekki Phase 1, Lagos.

TRANING HIGHLIGHT

OVERVIEW:

This workshop guarantees that the frontline associates – new old – performs the requisite customer service flawlessly that leaves the customer with ‘WOW’ experience and in turn guarantees repeat business, loyalty and referrals which ultimately increases sales and profits for the business.

The Workshop provides essential training on customer service that will get your frontline associates up to speed and ready in a very short time. It provides participants both with the “why” and “how to” of great customer service and experience.

WORKSHOP OBJECTIVES:

At the end of this workshop. participants will:

have a radically changed attitude towards delivering great customer service;
gain practical techniques & skills for engaging with customers, add value to customer relationships, exceed expectations & maximize opportunities;
have a better understanding of the customer’s point of view and empathize more with the people they serve;
understand various aspects of communication, and how to use it to create a great customer experience;
know exactly how to deal with difficult or challenging customer situations without losing their cool themselves;
learn some amazing facts about customer complaints and how to turn them into amazing opportunities to build relationships, sell more, earn repeat businesses and positive word of mouth;
know things that must be done at the check-out to ensure that you leave great positive lasting impressions that positions you to sell add-ons; and more

TARGET AUDIENCE:
Retail sales and service associates, shop floor attendees, supervisors, team leads, and any interested in a refresher course in customer service.

WORKSHOP DURATION: 1 Day

VIEW PROGRAM DETAILS

WORKSHOP REGISTRATION: