• have a radically changed attitude towards delivering great customer service;
• gain practical techniques & skills for engaging with customers, add value to customer relationships, exceed expectations & maximize opportunities;
• have a better understanding of the customer’s point of view and empathize more with the people they serve;
• understand various aspects of communication, and how to use it to create a great customer experience;
• know exactly how to deal with difficult or challenging customer situations without losing their cool themselves;
• learn some amazing facts about customer complaints and how to turn them into amazing opportunities to build relationships, sell more, earn repeat businesses and positive word of mouth;
• know things that must be done at the check-out to ensure that you leave great positive lasting impressions that positions you to sell add-ons; and more

TARGET AUDIENCE:
Retail sales and service associates, shop floor attendees, supervisors, team leads, and any interested in a refresher course in customer service.

WORKSHOP DURATION: 1 Day